Appointments

Making a Reservation

We always recommend booking in advance to ensure your preferred time and service—especially during evenings and weekends.

While we welcome drop-ins for sauna ∓ steam sessions and breathwork, please note that space is limited. If we’re at capacity, you’ll be waitlisted or offered the next available time slot.

The easiest way to reserve your spot is through our website. You can also connect with Guru, our virtual chat assistant, who’s available on our site to help answer questions and guide you through booking.

Our Relaxation Specialists are often hands-on—welcoming guests, offering spa tours, and pouring cold kombucha at the Remedy Bar. As a result, they may not always be able to answer the phone right away. If you leave a voicemail, we’ll return your call as soon as possible.

A valid credit card is required at the time of booking to secure your reservation, in accordance with our cancellation policy.

Waitlist

Can’t find the appointment you’re looking for? We might be at capacity. But not to worry—our waitlist feature is here for you. When your preferred time doesn’t appear during booking, simply click “Waitlist” to add yourself to our queue. You’ll be prompted to select the service, preferred date and time, and any specific notes you’d like us to know. Once a spot becomes available, our team will reach out to confirm your appointment. If we don’t hear back right away, we’ll continue working through the waitlist until the opening is filled.

Waitlisting for Breathwork

Breathwork sessions are intimate and have limited spots available—especially for our more intensive series. If the class you’re hoping to attend is full, you can waitlist directly through our booking system. Here’s how it works:

• Select your preferred breathwork session, time, and location
• Choose “Join Waitlist”
• We’ll notify you if a space opens up and offer you the chance to confirm your spot

Note: Waitlist spots are offered in the order they’re received, so be sure to act quickly if you’re notified—breathwork fills up fast.

Group or Couples Reservations

Planning a visit with someone else? Here’s what you need to know when booking for two or more guests:

Booking for Multiple Guests:
If you’re booking for two (or more), be sure to reserve multiple appointments—each guest requires their own reservation. Our facility is shared and spacious, but availability is based on current capacity. If our system doesn’t allow you to book two services at the same time, this means we do not have two spots available at that moment.

You’re welcome to join our waitlist for additional spots, but please note: we can only confirm bookings until capacity is reached. If only one booking is confirmed, only one guest will be permitted—we cannot make exceptions at check-in.

Couples Massage:
Yes, we offer couples massages—but they take place in separate rooms. That said, we encourage you to enjoy your sauna and steam experience together before and after your massage. You’ll reunite at the remedy bar for your complimentary flight—a perfect way to end your session. We can accommodate up to three massages at once, based on therapist availability. Please note: Our 45-minute Express Massage is designed for those short on time and does not include sauna and steam access or a flight.

Private Event Inquiries:
Looking to book a group or full buyout of the spa? Please visit our Private Events page for more information on exclusive rentals and custom experiences.

No Minors

To preserve the relaxing, adult-oriented atmosphere of our spa, all guests must be 18 years or older—no exceptions. This age restriction applies to all services and areas of the facility, including massage therapy, sauna, steam, and access to the Remedy Bar. We appreciate your understanding in helping us maintain a calm, elevated environment for every guest.

Arrival

Whether you’re heading to our South or West location, we want your arrival to be seamless and stress-free.

South Location – 12445 Lake Fraser Drive SE

• By Car: Enjoy easy access and complimentary parking directly outside our entrance.
• By Transit: We’re just a 5-minute walk north of the Canyon Meadows LRT Station.

West Location – 110 Na’a Common SW

• By Car: Free parking is available in the surface lot right in front of the spa or underground in the covered parkade.
• By Transit: Located in the vibrant Trinity Hills development just off Canada Olympic Park Drive, our West spa is accessible via several bus routes from Westbrook LRT Station. We recommend using Calgary Transit’s trip planner to find your best route.

Health Questionnaire and Waivers

Your wellness and safety are our top priority. All of our waivers and health intake forms are now completed digitally for your convenience. We kindly ask that you complete all waivers prior to your arrival to ensure a smooth and timely check-in.

Didn’t receive your waiver?
It’s likely that your email preferences were turned off when you created your profile. Please log in to your account and enable email notifications to receive your forms before your appointment. Still can’t find it? Feel free to reach out and we’ll happily resend it your way.

Cleanliness

You’ll find hand sanitizer and handwashing areas available throughout the spa for your convenience.

Showers & Change Facilities

We offer functional rinse and change areas to support your spa experience, but please note: we do not have traditional full-sized change rooms at either location. Individual washrooms and quick rinse showers are provided. We do not have full sized change rooms.

Lockers

We offer lockers at both locations for your comfort and peace of mind during your visit.

• At our South Location, please bring your own lock. If you forget, we’re happy to offer complimentary locks for use during your visit, or you may purchase one at the Remedy Bar.
• At our West Location, lockers are provided and ready to use — no lock required.

We recommend leaving valuables at home when possible, and encourage guests to travel light for the most relaxing experience.

Heat Therapy Etiquette

Our sauna and steam areas are shared and unisex — we ask that all guests wear a bathing suit at all times while enjoying these spaces. Nudity is not permitted.

We aim to create a space that’s both comfortable and inclusive for all, so thank you for helping us maintain that energy.

Cold Therapy Etiquette

Both locations are equipped with cold rinse showers and invigorating cold plunge dump buckets, available as part of your thermal circuit.

Our cold plunge pool is exclusive to our West location, offering guests a refreshing contrast experience as part of our hot–cold–rest circuit. Before entering the pool, a full-body rinse with soap is required. This helps us maintain the cleanest and most respectful space for all guests. The cold plunge is a shared, unisex experience — bathing suits are required at all times. Please enter and exit the pool carefully and with intention. No jumping, running, or diving. No lifeguard on duty.  Keep your time in the cold short and focused, especially if it’s your first experience. Pause. Breathe. Let the shift settle.

Towel Service

We provide a maximum of two (2) sauna towels per person, complimentary for all guests. If you require more than two, we kindly ask that you bring extras from home.

A sauna towel is required under your bum at all times in the sauna. This helps protect our beautiful cedar benches and ensures a clean, comfortable experience for everyone.

Towels are not required in the steam room. Please leave your towel on the designated hooks outside before stepping in for your steam session.

Footwear

We recommend non-slip footwear such as water shoes, slides, or sandals with traction — as our facility does get wet, much like a pool environment. Footwear is not provided, but we do offer options for purchase at our Remedy Bar if you forget yours.

Footwear Etiquette
To help keep our space clean and safe for all guests, please follow these guidelines:

• No footwear on sauna benches. Please keep shoes or sandals on the floor, outside, or neatly on your towel.
• Outdoor footwear is not permitted in wet zone areas.
• No footwear is allowed in the cold plunge pool.

Sound

Our sound is uplifting, it’s focused on refuelling and recharging you. It’s a contemporary mix of upbeat soft electronic, jazz and lounge house vibes.

Social Spa

We are a social spa. While many Nordic-inspired spas require complete silence and restrict the use of technology, that’s not our philosophy. We believe that human connection is part of the healing process.

Our spa was founded on the idea of supporting mental health and creating space to unplug, recharge, and reconnect — with yourself or others. Want to strike up a conversation with someone? Go for it. Prefer to enjoy solo time? Just close your eyes and settle into the moment. We built large, communal-style saunas to bring people together — whether that’s through conversation, shared stillness, or simply being in the same restorative space. While we recommend leaving your phone in your locker, this is a place where you’re free to be present — free of pressure, and full of choice.

You’ll hear natural sound throughout the spa — from friends catching up to guests checking in. This includes light sound in our massage rooms as well. As a boutique facility, our spaces are intentionally intimate, and with that comes some gentle overlap in sound and energy. We do ask that all guests be mindful of their volume. No shouting, no screaming — but laughter is welcome. Using your “spa voice” helps everyone enjoy the experience together.

If you’re looking for a silent, soundproof massage experience, our South location may not fully meet that need. But we’ve listened. We’ve gathered feedback, paid attention to what you’ve shared with us, and we’ve designed with that in mind.

At our West location, we’ve thoughtfully created a more serene and softly spoken zone — intentionally set apart to offer a deeper sense of calm. It’s our way of finding balance between the communal energy we love and the more restorative stillness some of you seek during massage.

We’re always evolving and building with you in mind. And whether you’re here for connection or reflection, we hope you feel it — the care behind every detail.

Massage

All of our massage therapists are fully registered professionals (RMTs). While we don’t offer direct billing, you’ll receive a detailed receipt including your therapist’s full name, association, and RMT number — perfect for submitting to your insurance provider.

Aromatherapy is always complimentary with your massage. You’ll choose from our seasonal options or classics, with your selection made in conversation with your therapist prior to treatment. Oils are pre-measured and ready in each room — no extra fuss, just a little extra grounding.

To maintain a consistent and elevated level of cleanliness and care, all massage linens are professionally outsourced and laundered.

Need a little more comfort? Ask your therapist for one of our optional weighted blankets — it’s like a warm hug while you melt into the table.

Breathwork

Our guided breathwork sessions are designed to help you reset, release, and reconnect — available exclusively at our West location. We offer a variety of sessions to suit your energy and intention, led in a group setting by an experienced breathwork coach. Select sessions also incorporate a cold plunge.

The Remedy bar

Our Remedy Bar is a curated space to refuel, rehydrate, and pause. We serve seasonal kombucha flights, wellness drinks, and small pre-packaged snacks that are health-focused. Enjoy a cold beverage at the bar or take it with you into the sauna to replenish while you sweat it out.

Both our South and West locations feature a Remedy Bar — each with its own vibe and seasonal offerings. At our west location, the Remedy Bar has evolved to include elevated offerings like champagne and lager on tap, blending wellness with celebration.

Growler refills are available — all outside growlers must be sanitized on-site, so please allow a little extra time for safe, hygienic fills.

Cleaning

We are committed to creating a safe, clean, and rejuvenating space for all our guests. Our team follows enhanced cleaning protocols throughout the day to ensure all high-touch areas and shared spaces are regularly sanitized.

Method of Payment

We offer a touchless payment experience for your ease and comfort. A credit card is required to reserve your appointment — this helps us uphold our cancellation policy and makes check-out seamless.

Cancellation Policy

When you book with us, that time is held just for you. To respect the time of our team and other guests, we kindly ask for 24 hours’ notice for any cancellations or changes. If you cancel or reschedule within 24 hours, a Late Cancellation fee will apply. Missed appointments without notice will be charged as a No Show. Members get a pass on late cancel or no show fees (once every 12 months).

Running behind? Please note that if you arrive 15 minutes or more after your appointment start time, it may be offered to a walk-in guest and considered a no-show.

We truly value your business and thank you for helping us create a smooth, respectful experience for all — whether you’re here for massage, sauna & steam, or breathwork.

Refund Policy

We have a no refund policy on all purchases including pre-paid services, gift cards & products. All purchases are considered final sale.

Capacity

Our large, communal-style saunas are designed to bring people together — creating a shared, social wellness experience. With a variety of hot and cold therapy options, our intimate spaces invite you to explore and unwind.

We recommend booking in advance, especially during colder months. Drop-ins are welcome for sauna, steam, or breathwork sessions; however, if we reach capacity, you’ll be waitlisted or offered the next available time.

Our Commitment

Since opening our doors in 2019, we’ve reimagined what modern wellness can be — bringing together timeless practices with innovative healing experiences. As pioneers in the industry, we’ve expanded beyond the traditional spa to create immersive spaces rooted in hot, cold, and mindful therapies.

We honour the highest health and safety guidelines set by the Alberta Government, AHS, AGLC, OHS, Public Health, and the Massage Associations of Alberta.

As the industry evolves, so will we — always learning, refining, and raising the bar. Our promise is simple: to create spaces where every detail supports your wellbeing, so you can step away from the noise and return to yourself.