Appointments

Relaxation Awaits

While our saunas and steam room must remain closed at this time. We are thrilled and excited to offer you massage therapy for some much needed stress relief and relaxation. We have implemented new health & safety measures so that our guests and staff can resume massage therapy at this time.

Your health & safety is important to us therefore we have revised and added to our policies at the spa. Our staff & guests will be required to have wellness checks including temperatures taken upon arrival.

• We have introduced a virtual chat bot for virtual check-in.
• Upon arrival we ask that you text our virtual chat bot “Guru” 825-251-2386 to let us know when you have arrived. We will let you know when we are ready for you.
• All our waivers are now digital & we have implemented a COVID waiver in addition to our massage therapy waiver.
• Payment at this time are done as touchless as possible. We do ask that cash is not used at this time.
• Appointment times are staggered to allow for more time in between guests.
• Appointments have been extended to allow for additional cleaning time for the provider.
• Required PPE will be worn by all guests, employees & contractors.
• Linens in the massage rooms have been reduced to necessities as per health guidelines. Our weighted blankets are not being offered at this time.
• The Remedy bar is open. Samples at this time are not allowed. Therefore, our flights [complimentary with massage] have temporarily been suspended until further notice. Only single use cups & new growler purchases available at this time. No refills on outside cups or growlers.
• Hand Sanitizer stations & areas to wash your hands are available throughout.
• If using the washroom facility we ask that you let the front desk know as we are cleaning in between guests.
• Our Reception has been reduced to essentials. Bar stools have been removed to allow for distancing. Menus have been removed to reduce surfaces that can be touched.
• Access to the remainder of our facilities is not available at this time.

CEDAR & STEAM reserves the right to refuse service to any guest for any reason. At this time we are extremely cautious and we are screening for any health concerns that may not allow us to move ahead with treatment. Please understand that we may ask you to reschedule your appointment if we have any concerns. If a situation should arise we will be as discrete as possible.

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Cancellation Policy

Scheduling an appointment is the reservation of time put aside specifically for you. We require 24 hours notice to cancel or rebook any appointments at the spa. Once in the 24 hour window there is a 50% late cancellation fee. If for some reason you do not show for your appointment there is a 100% no Show fee which is the full price of the appointment booked.

We ask that you arrive 15 min early for your appointments at the spa. However, if booking a massage you get 2 hours of sauna & steam time. We suggest splitting this and doing 1 hour before and 1 hour after. This way your muscles are warmed up and you’ve started to release some tension when our registered massage therapists get to work!

If you arrive 15 min or more after your scheduled appointment time it may be given to a walk-in guest. Appointments are not held past 15 min and will be considered a no-show.

We appreciate your business and ask, in an effort to provided everyone with the best Sauna & Steam experience, we ask that you respect the time of your reservation.