Appointments

Relaxation Awaits

We are thrilled and excited to offer you massage therapy for some much needed stress relief and relaxation. We have implemented new health & safety measures so that our guests and staff can resume massage therapy, sauna & steam at this time.

Your health & safety is important to us therefore we’d like you to be informed as to what has changed and what you can expect.

• September 20th, 2021 as per the Alberta Government’s Restrictions Exemption Program Cedar & Steam will require 1 of the following options in order to move ahead with any treatments or services at the spa. These can be shown upon arrival or emailed / texted in advance of your arrival. We will not keep on your file and will track internally. Therefore, documentation and immunization will only need to be shown once. We want to thank you for your patience and understanding as we roll this out. We look forward to welcoming you to our boutique spa!
  • Proof of a privately-paid negative PCR or rapid test within 72 hours of service (tests from AHS or Alberta Precision Laboratories not allowed)
  • Documentation of a medical exemption
  • Proof of immunization. Single dose accepted between September 20th – October 25th, 2021. If received 2 weeks before the date of arrival. Double doses of vaccination required after October 25th, 2021.
• We introduced a virtual chat bot for virtual check-in.
• Upon arrival we ask that you text our virtual chat bot “Guru” 825-251-2386 to let us know when you have arrived. We will let you know when we are ready for you.
• All our waivers are now digital. We ask that you fill them out prior to arrival. We have currently suspended our COVID waiver with the most recent updates announced by the Alberta government and Massage Associations July 1st, 2021.
• As per the Government of Alberta masks are required in all indoor common spa areas as of Sep 4th, 2021. We will advise you of the specifics as we guide you through your relaxation process.
• Payments at this time are done as touchless as possible.
• Appointments have been extended to allow for additional cleaning time for the provider.
• Linens in the massage rooms have been reduced to necessities as per health guidelines. Our weighted blankets are not being offered at this time.
• The Remedy bar is open. We are now offering growler refills as of July 10, 2020. We are going above and beyond to ensure that your growler fills are safe and sanitary for you. We do require time in order to sanitize properly & appreciate your patience while you wait for your refill. All outside growlers brought into our spa are required to be sanitized. No exceptions.
• Hand Sanitizer stations & areas to wash your hands are available throughout.
• Our Reception has been reduced to essentials. Bar stools have been removed to allow for distancing. Menus have been reduced to eliminate surfaces that can be touched.
• Sauna & Steam drop-in’s resumed June 10, 2021.
• Sauna & Steam time must be split before and after your massage. We can not accommodate custom requests at this time. No exceptions. Max. 2 hours of sauna & steam time is included with every massage.
• Occupied tags have been reintroduced as of July 5th, 2021. We ask that you bring your own lock if you would like to lock your items in a locker.
• Lockers will be provided [bring your own locks]. Locker numbers will be provided upon check-in.
• Capacity restrictions were lifted in the province of Alberta as of July 1st, 2021. However, we are doing a gradual reopening of capacity to allow for our staff & guests to adjust. Capacity has been slightly increased but will remain operating at a reduced capacity. Due to this waitlists can be expected.

CEDAR & STEAM reserves the right to refuse service to any guest for any reason. At this time we are extremely cautious and we are screening for any health concerns that may not allow us to move ahead with treatment. Please understand that we may ask you to reschedule your appointment if we have any concerns. If a situation should arise we will be as discreet as possible.

Booking & Reserving Appointments at our Spa

***If purchasing multiple sessions (ie: 2 massages or 2 sauna sessions) make sure to book multiple appointments if expecting to have more than 1 guest enjoy at the same time. Appointments are reserved individually. You can purchase as many sessions as you like. However, when booking appointments this is based on availability. If our system won’t let you book 2 appointments at the same time this is because there are not 2 appointments available. If we are at capacity and you’ve only booked 1 appointment, the second guest will be turned away.***

Cancellation Policy

Scheduling an appointment is the reservation of time put aside specifically for you. We require 24 hours notice to cancel or rebook any appointments at the spa. Once in the 24 hour window there is a 50% late cancellation fee. If for some reason you do not show for your appointment there is a 100% no Show fee which is the full price of the appointment booked.

We ask that you arrive 15 min early for your appointments at the spa. However, if booking a massage you get 2 hours of sauna & steam time. Sauna & Steam time is split 1 hour before and 1 hour after your massage start time. This way your muscles are warmed up and you’ve started to release some tension when our registered massage therapists get to work!

If you arrive 15 min or more after your scheduled appointment time it may be given to a walk-in guest. Appointments are not held past 15 min and will be considered a no-show.

We appreciate your business and ask, in an effort to provided everyone with the best Sauna & Steam experience, we ask that you respect the time of your reservation.

Refund Policy

We have a no refund policy on all purchases including pre-paid services, gift cards & products. All purchases are considered final sale.